I received my first ever MINI service survey today – presumably related to the visit after I picked up GBMINI#3, to have the “check engine” fault resolved.
MINI USA would like to thank you for your choosing to have your MINI COOPER S serviced at MINI Of Peabody on 03/31/2005. We value your opinion and strive to deliver superior service to you every time.
We hope this experience at MINI Of Peabody was a great one and would
love to hear about it from you
As ever MINI Peabody were outstanding, thoroughly checking for fault causes – I have no hesitation in awarding “all 5s” for the survey:
Also recently I had a phone survey from MINI USA, “welcoming me to the MINI community” and asking me about my purchase/pickup experiences (I tried to explain that GBMINI#3 was my third MINI but it made no difference to their pre-written speeches).
Of course again there was nothing but “all 5s” for MINI Peabody and my MA Joel Mesiti – I actually tried to award some 10s but the woman very un-humourously told me there were no numbers that high, and insisted that I say the number “5”.
I think some of MINI USA phone survey people should be given MINIs to drive for a while – it might cheer them up 🙂
M&I / GBMINI 