If you want to host a web site, DO NOT choose crappy PowWeb; you might remember that I switched to them early this year and quickly had loads of trouble; eventually I switched again (to InMotionHosting who have been excellent) …
I also had MINIsOnTop hosted with PowWeb – that moved to a service provided by MINI owner Rich (BungleSolutions)
But since then I have been beating my head against the wall trying to get a refund from PowWeb!
Back on July 25th I wrote and told them to close down the MINIsOnTop service; the PowWeb web site claims “Cancellations are processed in 7 to 10 business days from receipt”.
It took four days for them to acknowledge and close the account (July 29: we have canceled your hosting package).
I then waited … and waited … and eventually sent another email on September 8, reminding them that they still owe me more than $100.
It took them SIX days this time to reply: Somehow your cancelation case was closed before the refund was processed. That is the reason for the delay. I have reopened the case and assigned it to a
manager for the refund. That will be processed within the next 24-48 hours
Well, guess what?! The $100+ is still held by PowWeb 😦
My credit card company won’t do anything because the original purchase was too long ago – so I guess PowWeb think it is fine to just ignore me. But at least hopefully a few people will “hear this message” and avoid them.
M&I / GBMINI 