Dealership #1:
A car needs repair work after a minor accident. Wait nearly a month, then leave car for a few weeks.
When car is ready, go to collect. Notice that airbag warning light is on. Notice that rear bumper damage is not repaired.
Dealership says bumper not repaired because it wasn’t on the insurance adjusters list (!) and airbag light is on because of the accident.
Leave car another day.
Chase dealership by phone to see if car is ready.
Pick car up again. Notice new scratches on rear bumper. Notice dirty tar marks and other untidiness on car. Be happy that airbag light is now off.
Dealership #2:
Leave car to get some vibration / rattles resolved and to get steering wheel replaced.
Get call same day advising work will take longer than one day.
Get call next day when work is completed.
Collect car. All work done. Car clean. Friendly dealership folks chat about life, cars and future events. Be happy you own this car.
Guess which dealership is MINI of Peabody and which is a hopeless Infiniti place …
Meanwhile, some pictures of GBMINI#6, now sporting the same wonderful JCW leather steering wheel as GPMINI – and by coincidence parked next to Jock’s new Clubman, waiting for him to pick it up 🙂
M&I / GBMINI 
Astoundingly, the sales side of *CoughKelleyCough* is even worse!
They’re the stars of my story of stealing the car keys for over an hour so you can’t leave and are forced to listen to their salesmen.
Welcome to my world…
Wow, I literally think I would have called the cops if a dealer took my keys.
My little experience with MOP with one minor exception was incredible and I’m from California. I wish my local dealer, Assael, would get with the program.
Is that a Cruise Missile Launcher on top of that Clubman?