The seemingly never-ending saga of good web hosting continues … regular readers might remember my moving GBMINI from 1and1 to PowWeb (because of repeated outages with 1and1); then when PowWeb in turn failed repeatedly, I moved once again to InMotionHosting …
Now I know that web sites sometimes fail (even MINI2 failed recently) but there is occasional failure and then there is repeated failure – and there is also a difference between responsiveness and silence … both 1and1 and PowWeb failed repeatedly and handled the issues very poorly.
So tonight, GBMINI went down. I tried to visit the InMotionHosting support page but that was down too!
So I phoned their support number … and immediately got through to a REAL PERSON; he told me that they were aware of problems and were working on them. He then asked for my name & phone number and said he would call back to confirm when everything was sorted out.
Everything was sorted out, and he did call back – that is the sort of outage response that those other hosting companies should aspire to.
There is a great web site, FindMyHosting, which helped me find InMotionHosting – for every hosting company they have a detailed feedback page and uptime statistics. They show InMotionHosting to be reliable and well rated. My experience also shows them to be excellent for tech support.